FAQs

Frequently Asked Questions

What services do you offer?

We specialize in high-quality reupholstery and custom furniture for both residential and commercial spaces. Our services include:

Residential Upholstery: We revitalize sofas, chairs, and other furniture with a wide selection of fabrics and finishes.
Commercial Upholstery: We provide durable, attractive solutions for offices, restaurants, hotels, and other commercial spaces.
Custom Furniture: We design and create custom pieces such as headboards, ottomans, custom cushions, and pillows tailored to your style and needs.
Cushion Replacement & Foam Work: We offer cushion re-stuffing, foam replacement, and comfort adjustments.

Whether for your home or business, we’re dedicated to bringing your vision to life with exceptional craftsmanship and attention to detail.

What is your typical turnaround time?

Our usual turnaround time varies depending on the project size and complexity. Generally 2-3 weeks for reupholstery and 6-8 weeks for custom items

How do I get an estimate for my project?

You can get a free estimate by filling out our Request a Quote form on our website. Once your inquiry has been submitted with a detailed needs including dimensions and a picture of the item. We'll provide a detailed quote based on the condition, fabric choice, and work required. Our typical response time to provide a quote is within 24 - 48 hours

Can I bring my own fabric?

We carry a wide range of fabrics. Customer own material (COM) fabric is also accepted but a $50 flat fee is required to count yardage or inspect and must be on a roll. Please note all COM leather will incur a $50 inspection fee.

Do you offer pickup and delivery?

Yes. We do offer pick up and delivery. We also partner with a reputable 3rd party company to coordinate pickup and delivery services for larger items. Please contact us for details and scheduling. Note: Customer furniture shipped to Ambrose should be unboxed and de-palletized or else $50 flat fee will be incurred.

What is the process for reupholstering my furniture?

Our process includes:

Request for quote: We gather your project details and discuss any unique needs
Estimate: We provide a quote based on the project details
Deposit: We send a deposit invoice for customer to pay 50% of labor cost (60% for custom) & 100% for fabric
Fabric selection: If needed, we schedule fabric consultation and send fabric invoice for payment
Work: Order materials and schedule items drop off/pick up. once received, we begin the reupholstery process, which includes stripping the old fabric, repairing the frame, and applying the new fabric.
Completion: We ensure the work meets our high standards, send balance invoice and schedule delivery/pick up.

What payment methods do you accept?

We accept payments through Checks, QuickBooks ACH transfers, Zelle and Cash. Online credit card payments are available upon request with a 3% fee. Please note, we do not accept in-person credit card payments.

Can you match my existing fabric or color?

While we can’t guarantee an exact match, we will work closely with you to find the closest possible fabric or color to meet your needs.

Do you offer commercial upholstery services?

Yes, we handle both residential and commercial upholstery projects. Please contact us for more information on our commercial services.

What are your Terms and Conditions?

Estimates/quotes are based on solid or nondirectional fabric; 20% upcharge for pattern matching. Estimate is valid for 60 days; subject to change after inspection or labor/material cost increases.
Assume fabric is 54" wide with no visible repeats; extra fabric may be needed for pattern matching. Fabric cost is non-refundable; unclaimed fabric will be discarded after 30 days.
Deposits are non-refundable but may be credited toward future projects if canceled before work begins. Custom work is non-refundable. Payment of a deposit indicates acceptance of these terms. Please notify us before payment if tax exempt or else tax is non-refundable.
Written requests for changes may incur additional charges. Cancellations after work starts are non-refundable.
Customer items must be picked up within 14 days of notice; $10 daily storage fee applies after that. Customer items not picked up after 30 days may be donated or discarded.

What is your Warranty Coverage?

At Ambrose Upholstery, we stand behind the quality of our craftsmanship. We offer the following limited warranty on all our work:

Reupholstery & Upholstered Repairs
We warranty all upholstery craftsmanship (seams, padding, and structural attachment) for 1 year from the date of service, under normal residential or commercial use.
Custom Furniture & Banquettes
Structural integrity of custom-built frames is warranted for 1 year. Upholstery work (fabric attachment, seams, foam, and padding) is covered for 1 year under normal use.
Pillows & Cushions (Loose or Attached)
Sewing, filling, and zipper integrity are covered for 6 months from the date of delivery.
What our warranty does not cover (Exlusions):
- Fabric wear, fading, staining, or damage due to misuse, accidents, pets, or exposure to sunlight or moisture.
- Customer-supplied materials (COM fabrics or foam).
- Normal softening of foam or feather/down over time.
- Damage due to improper cleaning or care.
- Modifications or repairs made by others.
- Claims Process

To initiate a warranty claim, please contact us with: Proof of purchase, Description and photos of the issue. If a warranty issue is confirmed, Ambrose Upholstery will repair or replace the defective work at no charge. If on-site inspection or pickup is needed, a service fee may apply depending on location and scope.