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FAQs

Frequently Asked Questions

What services do you offer?

We specialize in high-quality reupholstery and custom furniture for both residential and commercial spaces. Our services include:

  • Custom Upholstery: We revitalize sofas, chairs, and other furniture with a wide selection of fabrics and finishes.

  • Custom Furniture: We design and create custom pieces such as headboards, ottomans, custom cushions, and pillows tailored to your style and needs.

  • Cushion Replacement & Foam Work: We offer cushion re-stuffing, foam replacement, and comfort adjustments.

  • Commercial Upholstery: We provide durable, attractive solutions for offices, restaurants, hotels, and other commercial spaces.

Whether for your home or business, we’re dedicated to bringing your vision to life with exceptional craftsmanship and attention to detail.

What is your typical turnaround time?

Our usual turnaround time varies depending on the project size and complexity. Generally 2-3 weeks for reupholstery and 6-8 weeks for custom items

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How do I get an estimate for my project?

You can get a free estimate by filling out our Request a Quote form on our website. Once your inquiry has been submitted with a detailed needs including dimensions and a picture of the item. We'll provide a detailed quote based on the condition, fabric choice, and work required. Our typical response time to provide a quote is within 24 - 48 hours 

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Can I bring my own fabric?

We carry a wide range of fabrics. You are welcome to bring in your own fabric provided it is not fabric we carry.

 

Do you offer pickup and delivery?

Not at the moment. We recommend our delivery partner company for pickup and delivery services. Please contact us for details and scheduling. 

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What is the process for reupholstering my furniture?

Our process includes:

  1. Request for quote: We gather your project details and discuss any unique needs

  2. Estimate: We provide a quote based on the project details 

  3. Deposit: We send a deposit invoice for customer to pay 50% of labor cost (60% for custom) & 100% for fabric

  4. Fabric selection: If needed, we schedule fabric consultation and send fabric invoice for payment

  5. Work: Order materials and schedule items drop off/pick up. once received, we begin the reupholstery process, which includes stripping the old fabric, repairing the frame, and applying the new fabric.

  6. Completion: We ensure the work meets our high standards, send balance invoice and schedule delivery/pick up. 

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What payment methods do you accept?

We accept payments through Checks, QuickBooks ACH transfers, Zelle and Cash. Online credit card payments are available upon request with a 3% fee. Please note, we do not accept in-person credit card payments.

Can you match my existing fabric or color?

While we can’t guarantee an exact match, we will work closely with you to find the closest possible fabric or color to meet your needs.

Do you offer commercial upholstery services?

Yes, we handle both residential and commercial upholstery projects. Please contact us for more information on our commercial services.

What are your Terms and Conditions?

  1. Estimates/quotes are based on solid or nondirectional fabric; 20% upcharge for pattern matching. Estimate is valid for 60 days; subject to change after inspection or labor/material cost increases.

  2. Assume fabric is 54" wide with no visible repeats; extra fabric may be needed for pattern matching. Fabric cost is non-refundable; unclaimed fabric will be discarded after 30 days.

  3. Deposits are non-refundable but may be credited toward future projects if canceled before work begins. Custom work is non-refundable.

  4. Written requests for changes may incur additional charges. Cancellations after work starts are non-refundable.

  5. Furniture must be picked up within 14 days of notice; $10 daily storage fee applies after that. Unclaimed items after 60 days may be donated or discarded.

  6. Payment of a deposit indicates acceptance of these terms.

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